Customer Satisfaction Survey

Name
Company
Date of Event
Location of Event
Name of Barista
Please rate the following on a scale of 1-5
      1 = Extremely Poor, 2 = Poor, 3 = Average,
      4 = Above Average, 5 = Excellent.
In general, how satisfied were you with the service provided by Espresso Elegance?         1  2  3  4  5
Quality of Drinks?         1  2  3  4  5
Convenience of ordering your cart?         1  2  3  4  5
Timeliness of receiving invoice/quote when ordering your cart?         1  2  3  4  5
Appearance of cart?         1  2  3  4  5
Professionalism of barista?         1  2  3  4  5
Please give short answers for the following…
Why did you book your event with Espresso Elegance?
What was the most memorable part of your event? If nothing was memorable, please state what would have made it memorable.
Was the barista up to your expectations?  If not, please specify what went wrong or what you would expect from future baristas.
Was the cart delivered & picked up on time?
Is there anything that Espresso Elegance should change or include with our service?
Additional Questions or Comments?
Why will you refer Espresso Elegance? If you will not refer, please state why.





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